Being nice and improving your professional relationships does not mean you are a doormat for other people to walk all over. Sometimes the pressures of deadlines, differing agendas and constant change can create conflict and even verbal attacks. But conflict, handled appropriately, can be positive and respectful. It often requires an assertive approach – especially with some people. Being assertive means knowing where the fine line is between assertion and aggression and balancing on it.
Everybody deserves a respectful workplace. But that doesn’t mean it happens automatically. It requires having a strong sense of yourself and acknowledging that you deserve to get what you want. And it means standing up for yourself in even the most difficult situations – and with difficult people.
Without the skills developed in this workshop, people can feel offended, embarrassed, humiliated or even bullied at work. It hurts their dignity and wellbeing. The result is a work environment that creates low morale, decreased productivity and low retention.
This workshop focuses on creating the kind of communication and collaborative relationship with co-workers, bosses, clients and customers that support high quality performance.
Through interactive exercises, cases and practice sessions, participants develop communication and assertiveness skills to create interactions free from negativity and potentially disruptive, demeaning and destructive behaviors. Participants discover a new sense of empowerment by learning tips, techniques and coping skills that will help them navigate through challenging situations and work effectively with challenging people.
“Building a Respectful Work Environment” explores what anyone can do to promote and create a working environment where they can do their best work – even when the work pressures can create difficult people.
Who Should Attend
This workshop is designed for employees, supervisors, managers and executives at all levels and anyone who wants to build a more productive workplace with high morale.